第82天:怎样面对失望的客户

　　星级典句：

　　第一句：I am very sorry you feel that way.

　　非常遗憾您这么想。

　　A:I'm really disappointed in the quality of your work.

　　我对你们的工作质量十分失望。

　　B:I am very sorry you feel that way.

　　非常遗憾您这么想。

　　A:I expected a better standard.

　　我原以为水平会比这高。

　　第二句：I realize that we've started off badly, but I think you'll be pleased with the refinished work.

　　我知道我们开头开得不好。但我想我们的返工结果会使您满意的。

　　A:I realize that we've started off badly, but I think you'll be pleased with the refinished work.

　　我知道我们开头开得不好。但我想我们的返工结果会使您满意的。

　　B:Well, it certainly couldn't be worse than what you've been showing me!

　　嗯，当然不会比你们已经让我看到的更糟了!

　　A:I think you'll be satisfied with the quality of these designs. Would you like to go over to my office and take a look?

　　我想您一定会对这些设计的质量感到满意，您要不要到我的办公室看一看?

　　作为大客户，对公司服务的期望必然也大于普通小客户，除了基本服务的满足外，大客户对服务还有更高的期望，只有满足了大客户的期望，才能够提高大客户的满意度，获得大客户的忠诚度，赢得大客户。

　　其他表达法：

　　Well, I hope that answers your questions.

　　好了，我希望这能回答您的问题。

　　Thanks a lot! I really appreciate your assistance to our work.

　　谢谢。非常感谢您对我们工作的帮助。