在下属的工作表现方面,你曾经遇到过什么问题?后来你又是如何激励他们进行改善的?
[00:09.28]I once had an employee who was very careless-he made tons of typons on every page of the reports he wrote and also sometimes sent e-mails to the wrong people.
我曾经有一位非常粗心大意的员工。他写的报告每一页都有好多处打错的地方,有时发电子邮件还会弄错收件人。
[00:22.49]One time he sent an e-mail he was supposed to send to a vendor to our client!
有一次,他还将原本要发给卖方的电子邮件误发给了客户!
[00:28.08]So I told him to come up with a system that would prevent such careless mistakes.
于是,我让他想出一个办法,以防止再犯下这种粗心的错误。
[00:33.36]He placed a note right on his computer to remind him to double-check the e-mail addresses he was sending messages to.
他在电脑上贴了一张便条,提醒自己不要忘记再次确认邮件的收件人是否正确。
[00:41.33]He also began to review his reports three times instead of just once before he turned them in to me.
此外,在将报告交给我之前,他也至少反复看过三次,而不再是只看一次。
[00:49.20]The number of mistakes was greatly reduced and within an acceptable range,although he still made mistakes.
虽然他还是会犯错误,但是错误的数量已经减少到可以接受的程度了。