听力每日练习 listen 2779 A product guarantee

1-- Can you tell me what's included in your warranty?
 
2-- Certainly. The product has a two-year guarantee. If it breaks down during that period we offer a replacement unit completely free of charge. Our products are very reliable but we recommend you take out an extended warranty. This covers you for a further two years.
 
1-- I see.What does that include?
 
2--It covers all parts and labour, except for normal wear and tear of course.
 
1--What sort of response time do you guarantee?
 
2-- Our engineers are on call 24 hours a day We guarantee someone will be with you within four hours, but in practice it's often much sooner.
 
1-- Are there any exclusions?
 
2--Not really. It's a very comprehensive warranty. I’ll put a copy in the post to you and you can read through the small print.
 
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注解：
 
1.guarantee保修单
2.response回应
3.comprehensive详尽的
 
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译文：
 
1--你可以告诉我什么包括在你们的保修范围吗？
2--当然可以。本产品有两年质保期。如果在质保期出现毛病，我们换件免费。我们产品的质量非常可靠，但是我们建议你购买延长质保。这又可以延长两年质保。
1--我明白了。延长质保包含什么？
2--它包含所有零件和人工服务，当然除了正常磨损和破损外。
1--你们保证那种类型的回应时间？
2--我们的工程师一天24小时在线。我们保证工作人员会在四小时之后给予回应，但在实际中会更快。
1--没有除外的内容吗？
2--没有。这是一个很周详的质保。我给你寄一份，你可以认真看一下附属细则。