https://online2.tingclass.net/lesson/shi0529/0008/8497/1260R.mp3
https://image.tingclass.net/statics/js/2012
1--May I help you?
2--Yes, I would like to return these slacks.
1--Alright. Do you have your receipt?
2--Yes. Here it is. I bought them last week.
1--And why are you returning them?
2--I bought them to go with a blouse of mine. But they don't really match.
1--I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.
2--Yes, they were thirty percent off.
1--I'm sorry, but we don't allow returns on sale items.
2--I know many stores have that policy. But I have returned sale items here before.
1--I'm sorry, but we usually don't do it. it is our policy.
2--I just bought these slacks a week ago. And I am a regular customer here. Can you make an exception this time?
1--Well. Let me talk to the manager for a moment. Madam, the manager says can do ii this time.
2--Good. I'm a regular customer here. I am glad you can make an exception for me.
1--Please show me your receipt again.
2--Here it is.
1--I will have to give you store credit, Mad am. If you find something else you like in the store, you can use the credit.
2--Store credit is okay with me. I'm sure I will find something I like. I shop here a lot.
1--We appreciate your business, Madam.
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注解:
1.return退回
2.receipt收据
3.appreciate感谢
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译文:
1--我能为你效劳吗?
2--是的,我想退回这些长裤。
1--好的,你有收据吗?
2--有的,在这儿。上星期才买的。
1--为什么要退呢?
2--我本想买来配我一件衬衫的,但是它们配起来不好看。
1--我明白了。等一等,太太,对不起,这些是折扣品。
2--没错,它们是七折品。
1--对不起,折扣品是不能退货的。
2--我知道很多店都有这样的规定,但是我曾经在你们的店退过折扣品。
1--对不起,我们通常不接受的,这是规定。
2--我上个星期才买的,而且我是你们的常客。这次可以例外吗?
1--嗯,那让我和经理说说看。太太,经理说这次可以。
2--太好了,我是你们的常客,我很高兴你们可以为我破这个例。
1--再让我看一看你的收据。
2--这里。
1--我会给你一些店铺信用券,大太。你可以用这些信用券来挑你喜欢的东西。
2--给我信用券也可以。我相信会找到我喜欢的东西,我常常来这里购物。
1--谢谢惠顾,太太。