2024雅思听力材料-听力对话训练 28
雅思听力在考试中占据着重要的地位，时常用听力材料来磨耳朵可以不断巩固大脑的英语语言能力。以下是雅思听力材料，您可以结合MP3和下方的原文及翻译进行听力学习。
听力原文及翻译
As many of you here today have worked in the hotel industry for some time, I'm sure you have experienced the problem of high staff turnover in your hotels. Every hotel relies on having loyal and experienced members of staff who make sure that everything runs smoothly. If staff are constantly changing, it can make life difficult for everyone. But why do staff leave frequently in many hotels?
今天在座的许多人已经在酒店业工作了一段时间，我相信你们都经历过酒店员工流动率高的问题。每家酒店都依赖于忠诚且经验丰富的员工，以确保一切顺利运行。如果员工不断更换，每个人都会感到困难。但为什么许多酒店的员工经常离职呢？
Of course, many hotel jobs, such as cleaning, are low skilled and are not well paid. A lot of managers think it's this, and the long hours, that are the main causes of high staff turnover. But what they don't realise is that it's the lack of training in many hotel jobs which is a huge factor.
当然，许多酒店工作，例如清洁工，技能要求低，工资也不高。许多经理认为，这是导致员工流动率高的主要原因，而且工作时间长。但他们没有意识到，许多酒店工作缺乏培训是一个重要因素。
So, what kind of problems does a high turnover of staff cause? Well, having to recruit new staff all the time can be very time consuming, and managers may have to cover some duties while waiting for new staff to arrive. This means they don't have time to think about less immediate problems, such as how to improve their service. When staff leave, it can also severely affect the colleagues they leave behind. It has a negative effect on remaining staff who may start to feel that they too should be thinking about leaving.
那么，员工流动率高会带来什么样的问题呢？嗯，一直招聘新员工会非常耗时，经理在等待新员工到来时可能需要承担一些职责。这意味着他们没有时间考虑不那么紧迫的问题，例如如何改善服务。当员工离职时，也会严重影响他们留下的同事。这对留下的员工产生了负面影响，他们可能会开始觉得自己也应该考虑离开。
So, what can be done to change this situation? Firstly, managers should stop making basic errors which leave their staff feeling upset and resentful. When organizing shifts, for example, make sure you never give certain staff preferential treatment. All staff should be given some choice about when they work, and everyone should have to work some evening and weekend shifts.
那么，如何才能改变这种情况呢？首先，管理人员应该停止犯下让员工感到不安和怨恨的基本错误。例如，在安排轮班时，确保不要给某些员工提供优待。所有员工都应该有工作时间的选择，每个人都应该上一些晚班和周末班。
If you treat staff fairly, they'll be more likely to step in and help when extra staff are needed. Keeping staff happy has other tangible benefits for the business. Take the Donnage Hotel as an example.
如果你公平地对待员工，当需要额外员工时，他们会更有可能介入并提供帮助。让员工开心对企业还有其他切实的好处。以 Donnage 酒店为例。
It had been experiencing a problem with staff complaints, and in order to deal with this, invested in staff training and improved staff conditions. Not only did the level of complaints fall, but they also noticed a significant increase in the amount each customer spent during their stay. They have now introduced a customer loyalty scheme, which is going really well.
酒店一直面临员工投诉的问题，为了解决这个问题，酒店投资了员工培训并改善了员工条件。不仅投诉量下降了，他们还注意到每位顾客在入住期间的消费金额显著增加。他们现在推出了一项客户忠诚度计划，效果非常好。
以上就是本期的雅思听力练习，希望对您的听力水平有所帮助。您也可以访问网站主页，获取最新的英语学习资料，全方位提升英语能力。
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