酒店的服务态度不好，如何打电话投诉

今天的这段对话，在讨论投诉，
 
酒店的服务态度不好，如何打电话投诉
 
来听今天的讲解:
 
A: I have a complaint.
 
我要投诉。
 
B: What's your problem. Madam?
 
女士，你有什么问题呢？
 
A: I called room service last night to tell them the broken bathroom lights and asked them to come over and fix it. No one comes to fix it till now. Your service attitude annoys me too much.
 
昨天晚上我给客房服务打电话说浴室灯坏了，让他们过来修。直到现在也没有人来修，你们的服务态度太让我生气了。
 
B: I apologize to you on behalf of our hotel. What time did you call room service last night?
 
我代表我们酒店向您道歉。您是昨天晚上几点给客房服务打电话的呢？
 
A: Before eight o'clock. It's not late, right?
 
不到八点，这不算晚吧？
 
B: This is our error, please tell me more details. Please let me know your room number and your name.
 
这是我们的错，请您告诉我更多的信息。请您告诉我您的房间号和姓名。
 
A: I'm Joe. My room number is 1203. A woman answered when I called yesterday.
 
我叫乔依，我的房间号是1203。昨天我打电话时是一位女性接的。
 
B: Alright, I see. I'll check with the room service department at once. I promise this won't happen again. To make up for our mistakes, I decide to let you stay in our hotel for another day for free.
 
好的，我了解了。我马上和客房服务部核实情况。我保证这样的情况不会再发生了。为了弥补我们的过错，我决定让你免费在我们酒店多住一天。