如何在酒店办理登记入住手续

今天的这段对话，在讨论办理登记，
 
如何在酒店办理登记入住手续
 
来听今天的讲解:
 
A: Good afternoon. What can I do for you?
 
下午好，我能为您做些什么呢？
 
B: I'd like to check in please. I have a reservation under the name Anthoy Roberts.
 
我想要办理登记入住手续，我用安东尼 罗伯茨名字做了预订。
 
A: All right. R.O.B.E.R.T.S...Oh, Mr Roberts, we've been expecting you...and here is your key card to the presidential suite.
 
好的。R.O.B.E.R.T.S.找到了。罗伯兹先生，我们一直期盼您的到来。这是您总统套房的门卡。
 
B: But there must be some mistake. My reservation was for a standard room.
 
这一定是弄错啦，我预定的是标间。
 
A: Are you sure? Let me double check.
 
你确定吗？我再核对一次。
 
B: Yeah, here, this is my confirmation number.
 
嗯，看，这是我的预定验证码。
 
A: You're right, Mr Roberts. There seems to be a mix-up, unfortunately, we are overbooked at the moment.
 
是这样，罗伯斯先生，这个弄混淆了。很遗憾，我们的标间现在已经客满了。
 
B: So...
 
那么...
 
A: Not to worry. We're pleased to offer you a complimentary upgrade.
 
不用担心，我们很高兴为您提供免费升级。
 
B: Presidential suite baby.
 
总统套房啊！