新产品的投诉率很高应该怎么解决

今天的这段对话，在讨论品质管理，

新产品的投诉率很高应该怎么解决

来听今天的讲解:

A:We have some quality-control problems. Mr. Zhang. We need to go to the source to work them out.

张先生，我们有一些品质管理的问题。我们必须找出问题的根源并且设法解决。

B:What problems are you having exactly？

你们究竟有什么问题呢？

A:The complaint rate for our new product line is very high, almost eight percent.

对我们新产品的投诉率很高，几乎高达百分之八。

B:That is high.

这的确很高

A:Yes. We keep finding problems when testing the sound boards.

没错。我们在测试声卡时一直在找问题。

B:But your promotional materials claim the broads are the less expensive of their types on the market.

可是这是你们的促销材料上称这种声卡是市场上同类产品中最便宜的。

A:The least expensive. but still fully functional. And we think that your factory needs to take measures to improve quality-control.

我们是要最便宜的但是也要要完备的功能啊。我们认为你们的工厂需要采取有效措施来改善你们的品质管理。

B:That will involve additional expenses for us.which we will have to pass on to you as a rate hike.

那就意味着我们会有额外的开支，而我们会把的东西，落选者价格增加的部分转嫁到你们身上。

A:I am afraid that is not acceptable. Your contract says that you will deliver a product with a reject rate of less than six percent.Well. I will tell you that. Mr. Li.

这恐怕我们无法接受。你们的合同上说你们会以低于百分之六的瑕疵率交货的。

B:I will review the contract and talk with management. Then we will get together and hash this out.

嗯，李先生，我跟你说，我会再看一遍合同，并和管理部门讨论一下。然后我们会一起讨论并解决这个问题的。