外贸信函：回应投诉　Addressing Complaints

高频句

Thank you for your letter reporting the problems you have had with your shipment.感谢您在信中描述货运方面的问题。

I am sorry to hear of the problems you have had with our products.很抱歉我们的产品出了问题。

Please return the entire order to us.请将整单货退给我们。

We will give you a full refund.我们将会给您全额退款。

We would like to offer you a discount to apologize for your inconvenience.对于给您带来的不便，我们愿意提供折扣向您表达歉意。

I am sorry that your order was filled incorrectly.我很抱歉您的订单信息填写有误。

We regret the difficulties you have had.对于您所遇到的困难我们深表遗憾。

Thank you for calling our attention to……感谢您提请我们对……的关注。

信例1

Dear Ms. Stevens，

Thank you for your letter reporting the problems you have had with your shipment. I am sorry that the items you purchased from us proved to beflawed.Please return the entire order to us.We will replace the items immediately and also refund your shipping costs.I am enclosing a certificate good for 10%discount off your next order as a way to apologize for your inconvenience.

Best Regards，

Marlene Chen

感谢您在信中描述货运方面的问题。我很抱歉我们的货物有瑕疵。请将整单货退给我们。我们会立即重新发货并退还运费。我会给您的下一订单予以10%的折扣，以表达我们的歉意。

信例2

Dear Mr. Martin，

Thank you for calling our attention to the pricing error on your order. We regret the mistake in accounting and we are crediting your account with the difference.We look forward to serving you again.

Parker Jones

感谢您提醒我们注意到订单上的错误价格。对此错误我们深表遗憾，我们将把差额汇入您的账户。期待着再次为您服务。