外贸信函：投诉　Complaints

高频句

I regret to inform you that……我很遗憾地通知您……

We will need a replacement at once.我们需要立即更换商品。

The problem was due to……问题是由于……造成的。

Please advise us immediately when we can expect a solution.请立即告诉我们何时能有解决方案。

Thank you for taking care of this matter.感谢您处理这个事情。

I would like my purchase to be refunded.我想退款。

I urge you to have this situation investigated at once.我强烈要求你立即调查这件事。

信例1

Dear Ms. Zhang，

I regret to inform you that the crystal wine glasses delivered today arrived without a single wine glass intact. For your convenience, I have attached copies of our order and your invoice for these wine glasses.We will need a replacement order at once, as well as instructions for returning the damaged goods.You may want to conduct your own investigation, but it appears to us that it was due to improper packing.Please advise us immediately when we can expect the new shipment.

Sincerely，

Carly Christensen

我很遗憾地通知您，今天送来的水晶酒杯抵达时没有一件是完好无损的。为便于后续处理，我在附件中添加了订单复印件和酒杯的发票。我们要求立刻更换货品，并需要您提供退还损坏货物的说明。您也许想亲自来了解情况，但据我们观察造成这次事故的原因应该是包装不当。请尽快告诉我们什么时候重新发货。

信例2

Dear Mr. Xia，

Before scheduling an appointment with you to discuss legal matters of my business, I asked your secretary about your legal fees. He told me you charge$100 an hour.I was therefore very surprised to receive a bill for$350as I spent no more than one hour with you.I will appreciate an explanation of my bill.Thank you.

Sincerely，

Geraldine Parks

我在和您会面讨论生意方面的法律事务之前，曾向您的秘书问过法律咨询费用。他告诉我说您每小时收费是100美元。因此当我收到一张350美元的账单时，我非常诧异，因为我和您在一起的时间不超过一个小时。如果您能给出相应的解释，我会非常感谢。谢谢。