怎么进行电话会议

1，电话打进去以后先来报个名Hello.This is XX.

2，没人搭理你，那继续等待。一般会议主持者会打进去比较早，基本会回一句：

Hi, XX.

3，如果有人How are you?那就回一句，I’m good./ I’m fine. Thank you. 教科书上的And you?就别加了。同理，也可以问别人How areyou?

4，组织者看人来的差不多了，就总结下：We have XX, XX…. I think we can start the meeting.

5，发现有个重要的人没来：Is XX on the line?

6，开会前组织者会发会议日程，俗称Agenda，那开会就按照上面一条条来即可。对于项目会议来说基本就是各角色汇报下状态，然后对几个问题进行讨论。那么在过状态的时候基本的套路就是，之前干了啥，之后要干啥。

7，开发人员汇报状态

改bug情况：Thisweek we fixed xx defects. There are still xx issues in dev queue and we willfix them in next build. 或者We canfix x of them. Remaining defects will be delivered to QA next week.

开发情况：We have finished technical design and next week we will startcoding.

部署情况：Build xhas released to QA last Friday. Totally x defects and enhancements are includedin this build.

8，测试人员汇报状态

测试情况：This week we didfunctional testing / regression testing. Totally x defects are found in thisbuild. We will finish the testing by this Friday.

如果是写文档：We are writing test case for x project this week and 50% hascompleted. We have reviewed the test case with developers and BA. Remainingtest case will be done next week.

万能句：It’s on scheduleso far.

9，之后讨论各种问题，因为情况复杂，很难归纳。但是基本问题就是围绕开发测试项目进度等等各个环节出现的问题。(过两天更新)

10，对方来了一句没听清楚，可以说。Sorry, Could you repeat again?

11，两个人都说话然后出现抢话后的寂静：xx，please go ahead.

12，组织者问大家还有问题要讨论么：Any questions?可以回：No 或者I’m all set.

13，信号不好有噪音：Excuse me. There are some backgroundnoises. I didn’t catch you. Would you pleasesay it again?

14，掉线了重新返回：Sorry. I just dropped the line.

15，实在听不懂时怎么办，不能老让人重复吧：I think the issue is toocomplicated and I will send an email to you after the meeting.

16，被问到问题结果答不上来了，别愣着尴尬：I cannot give you the answernow. And I will check it and get back to you later. 或者 I will confirm with xx and send a email to you. 或者I’m not sure and I will doublecheck it after the meeting.

17，对方描述了一个问题或者交代给自己一件事情，自己最好重复一下，避免信息丢失或者误解。