99 We don't need to change the name 名字不需要改了
My co-worker at the bus company needed to send a letter of apology to a customer whose trip was a complete fiasco from start to finish. I reminded her of a similar situation a year earlier, and dug out the letter I'd written then. “All you have to do,” I told her, “is change the details, the date and the name.” She looked it over and smiled wryly. “We don't need to change the name.”
我在长途汽车公司的同事要写一封信向顾客道歉。那位顾客的旅行从头到尾都糟透了。我提醒这个同事说一年前曾经有过类似的情况,还找出那时我写的一封信。我告诉她:“你只要改一下日期、名字和具体细节就可以了。”她看了一遍,苦笑着说:“名字不需要改了。”