服务英语·电话服务 情景对话

服务英语·电话服务 情景对话

1. 外线电话的处理

O= Operator (接线员) G= Guest (宾客)

G: Is this the Queen Hotel?

请问是皇后大酒店吗？

O: Speaking. (Yes, it is.) May I help you?

是的，请讲。有什么可帮您的吗？

* * *

G: Yes. Could you put me through to Room 618, please?

是的，请问能帮我接通618房间吗？

O: Certainly, sir. Just a moment, please.

当然，先生，请稍等。

2. 客房没有人回应时

O= Operator (接线员) G= Guest (宾客)

G: I'd like to speak with Mr. Bramley.

我想和布拉姆雷先生通话。

O: Is he a hotel guest, sir?

请问他是这儿的房客吗，先生？

* * *

G: Yes.

是的。

O: How do you spell his name?

请您拼一下他的名字好吗？

* * *

G: B, R, A, M, L, E, Y.

B, R, A, M, L, E, Y。

O: Just a moment, please. I'll check for you… Thank you for waiting, sir. Mr. Bramley is staying in Room 518. I'll connect you. (after a short while) I am sorry, sir. I'm afraid there's no reply from Room 518, sir.

请稍等。我帮您查一下……让你您久等了，布拉姆雷先生住在我们酒店518房间，我马上给您接通。（一会儿后）不好意思先生，518房间没人应答。

* * *

G: Could you try again?

你能再试一下吗？

O: Certainly, sir. Just a moment, please… Thank you for waiting. I'm afraid there is still no reply. Would you like to leave a message?

当然可以，请稍等……让您久等了先生。还是没人接听电话。您愿意留言吗？

* * *

G: Yes, I'll do that.

好的。

O: I'll connect you with the Message Desk. Just a moment, please.

我帮您接通留言处。请稍等。

3. 广播呼叫客人

O= Operator (接线员) G= Guest (宾客)

G: Is this the Holiday Hotel?

请问是假期大酒店吗？

O: Speaking. May I help you?

请讲。我能为您做什么呢？

* * *

G: Yes. Could you put me through to Mr. Hilton in Room 568, please?

是的，能给我接通568房间的希尔顿先生吗？

O: Certainly, sir… Thank you for waiting, sir. I'm afraid there is no reply from Room 568. Would you like to leave a message?

当然可以，先生……让您久等了，先生。但是恐怕568房间没有人。您愿意留言吗？

* * *

G: Well, I'm sure he's in the hotel. Could you page him for me?

哦，我肯定他在酒店里。你能为我播音找他吗？

O: Certainly, sir. Where do you think he will be?

可以，先生。您认为他会在哪里呢？

* * *

G: He's probably having lunch. Could you page the restaurant, please?

也许去吃午饭了吧。您能在餐厅里播报找他吗？

O: Do you know which restaurant he is likely to be in?

那您知道他会去哪家餐厅吗？

* * *

G: I've no idea.

不知道。

O: I'm afraid we can only page the public places.

那恐怕只能发公共播报了。

* * *

G: Fine. Do that then, please!

好的，那就赶紧播报吧！

O: May I have his full name?

请问他的全名？

* * *

G: Tom Hilton.

汤姆·希尔顿。

O: Mr. Tom Hilton. Could you hold the line, please? Paging Mr. Tom Hilton, Paging Mr. Tom Hilton. Please pick up the nearest house phone for Operator No. 8. Thank you.

汤姆·希尔顿先生。请您接听电话好吗？汤姆·希尔顿先生请去最近的电话间接听8号接线员的电话，谢谢。