服务英语·结账退房 黄金句

服务英语·结账退房 黄金句

1. 店员提醒

1) I'm afraid you'll have to vacate your room by 11.

恐怕要请您在11点以前搬出房间了。

2) Are you checking out today, Mr. Smith?

史密斯先生，您今天可以结帐吗？

3) Would you like to vacate your room now?

您现在要退房吗？

4) Your bill totals $665.

您的账单合计665美元。

5) That makes a total of $665.

总计是665美元。

6) That comes to $665 altogether.

共计665美元。

7) Here is your bill. Would you please check it?

这是您的账单，请您过目。

8) That charge is for drinks taken from the minibar.

那笔钱是您从房间冰箱里取用饮料的费用。

9) Your overseas telephone call is included in the bill.

您的国际长途电话费用包括在这个账单里。

10) The service charge is included in this bill.

这个账单包括报务费。

11) How would you like to settle your bill?

您准备怎样付账？

12) In what form will payment be made?

您准备以何种方式付账？

13) Are you going to pay in cash or by credit card?

您准备用现金还是信用卡付款？

14) We accept the following credit cards...

我们接受下列信用卡……

15) I'm sorry, we don't accept personal checks.

对不起，我们不收个人支票。

16) Would you like to sign it, sir?

先生，请问您愿意签单吗？

17) How would you like to pay your bill, sir?

先生，请问您想怎样付账？

18) Would you like to put it on your hotel bill?

您准备将这笔费用记到您饭店的总账上吗？

19) Could you sign your name and room number here, please?

请您在这签上您的姓名和房号。

20) I need your signature and room number, please.

我需要您的签名和房号。

21) May I also have your room number, please?

请把您的房号也告诉我好吗？

22) All the bills are subject to 10% service charge, sir.

先生，所有的账单都需要另加10％的服务费。

23) Sorry, you can't sign the bill here, cash only, please.

对不起，我们这里不能签单，请付现款。

24) Thank you, we don't accept tips.

谢谢，我们这里不收小费。

25) Excuse me, we forgot to make out the bill for yesterday, would you please pay it now?

对不起，我们昨天忘了跟您结账，您现在付钱可以吗？

26) Thank you, and here's your change.

谢谢，这是找您的钱。

2. 客户请求

1) Can I have my bill, please?

我可以结账吗？

2) What's this for?

这是什么？

3) Do you accept traveler's check?

你们收旅行支票吗？

4) Hello, this is Mr. Lister in room 3406. I'll be leaving early tomorrow morning. So I'd like to come down sometime today to settle my bill.

你好，我是3406房间的李斯特先生。我准备明天一早离开这里，所以我想今天下楼结账。

5) I have no cash on me. May I pay by check?

我没带现款，我可以用支票付款吗？

6) Can I check out ahead of time?

我能提前退房吗？