服务英语·抱怨和意外 情景对话

服务英语·抱怨和意外 情景对话

1. 对菜品的投诉

W=Waiter (服务员) C=Customer (顾客)

C: Hey, waiter, come here.

嘿，服务员，过来。

W: What is the matter, sir?

怎么了，先生？

* * *

C: I have a complaint. Please ask your manager here.

我要投诉，找你们经理来。

W: Sir, is there anything unsatisfying?

先生，有什么地方不满意吗？

* * *

C: Look at the soup. There is a fly floating over it.

看这汤，上面漂着一只苍蝇。

W: That is impossible. I have checked it carefully.

不可能啊，我仔细检查过了呀。

* * *

C: Anyway, I want to see your manager.

不管怎样，我要见你们经理。

W: OK, I go to find our manager.

好，我去找我们经理。

* * *

C: I need you give me a reasonable explanation.

我需要你们给我个合理的解释。

W: We will, please wait a moment.

会的，请稍等。

2. 对账单的抱怨

W=Waiter (服务员) C=Customer (顾客)

C: Hey, waiter! Could I have the bill, please?

嘿，服务员，请把账单给我好吗？

W: Of course! Here you are!

好的，给。

* * *

C: Thanks.

谢谢。

W: Do you have any questions?

您有什么疑问吗？

* * *

C: Yes, I don't think the number is right.

是的，我不认为这个数字是对的。

W: Let me check! Sir, I think the number has no problem.

我查查，先生，我想这个数字没问题。

* * *

C: But I don't think such a common dinner should cost me so much!

但是我不认为一顿普通的晚餐要这么贵。

W: I think so, but the red wine you had is very expensive!

是的，但是您喝的红酒是很贵的！

* * *

C: How come!

怎么会这样！

W: You have ordered the most expensive brandy in our restaurant. I think that is the main reason of your expensive bill.

您点了我们饭店里最贵的白兰地酒。我想这就是您的账单为什么会这么贵的主要原因。

* * *

C: Oh, my god. I have totally forgotten to look at the price when ordering the wine.

噢，天啊。我在点酒的时候完全忘记了看价钱。

W: I am sorry, sir. But you have to pay it at its original price.

我很抱歉先生，但您还是要按原价支付。

* * *

C: Fine, may I ask for a discount?

好吧，我可以要求打个折吗？

3. 在餐厅就餐的突发事件

W=Waiter (服务员) C=Customer (顾客)

C: Is that the Xinhua Restaurant?

请问是新华餐厅吗？

W: Yes, it is. May I help you?

是的，有需要我效劳的地方吗？

* * *

C: Yes. I had breakfast in your restaurant this morning and left my glasses there. Have you found them?

是的，我今天早上在贵餐厅用餐时把眼镜遗落在那边。你们有没有看到？

W: May I have your name, please?

请问您贵姓？

* * *

C: Yes, it's Mary.

我叫玛丽。

W: Could you describe them, please?

能否请您描述一下那副眼镜的外形？

* * *

C: Yes, they are a pair of brown ladies horn rimmed glasses with blur tinted lenses.

好的，那是一副棕色角质镜框女用眼镜，蓝色镜片。

W: Could you hold the line, please? I'll check it for you.

请不要挂断好吗？我去帮您查查看。

* * *

C: OK.

好的。

W: I'm very sorry to have kept you waiting. We have found your glasses, madam.

让您久等了。我们找到您的眼镜了，女士。

* * *

C: Wonderful. I'll come to pick it up at once.

太好了。我马上就过去取。

W: You can get them at the Cashier's Desk at the entrance.

您可以在入口处的出纳台取。

* * *

C: Fine. Thank you very much.

好的。谢谢你。

W: You're welcome.

不客气。