服务英语·餐位预订 情景对话

服务英语·餐位预订 情景对话

1. 电话预订餐厅座位

C=Clerk (职员) G=Guest (顾客)

C: Hello, Xinhua Restaurant, may I help you?

你好，这里是新华餐厅，我能帮您什么忙吗？

G: I'd like to make a reservation for tomorrow night if possible.

如果可以的话，我想在明天晚上在这里预订晚餐。

* * *

C: When will you arrive?

请问您打算何时来用餐？

G: How about 6:30 p.m.?

6点半可以吗？

* * *

C: Could you wait a minute, please? I'll check the availability.

能否请您稍等片刻，我得查看一下是否还有空位。

G: OK.

好的。

* * *

C: Yeah, there are still lots of seats at that time.

可以，那个时候还有许多空座。

G: That's great.

那太棒了。

* * *

C: How many people are there in your party?

请问将有几人同时就餐？

G: There will be four of us.

我们一行四人就餐。

* * *

C: Smoking section or non-smoking section?

请问你希望是在吸烟区还是无烟区就餐？

G: Of course, non-smoking.

当然是无烟区。

* * *

C: Do you have any questions for us?

您还有什么想知道的吗？

G: What kind of food do you serve?

你们都提供哪些食品？

* * *

C: We are an upscale European restaurant.

我们是一家一流的欧洲餐厅。

G: I like western food.

我喜欢西餐。

* * *

C: May I have your name and telephone number, please?

请问您的姓名和电话是多少？

G: Bubba Smith. And my number is 11111111.

我的名字是布巴•史密斯。电话是11111111。

* * *

C: Could you tell me how to spell your name?

能否告诉我应如何拼写？

G: Yes. B-U-B-B-A, Bubba Smith.

好的，B-U-B-B-A, 布巴•史密斯。

* * *

C: Thank you, Mr. Bubba. By the way, as it is at the peak hour, we can only keep your table for half an hour. That means you should come before 7:00. We look forward to having you with us tonight.

谢谢布巴先生。顺便跟您说一下，由于您的预订时间是用餐高峰，所以我们只能为您保留半个小时，也就是说您要在7点之前到。期待今晚您的光临。

G: Well, I see. Thanks a bunch.

好的，我知道了。多谢。

* * *

C: Anytime.

不客气。

2. 客人有特殊要求

C=Clerk (职员) G=Guest (顾客)

C: This is Xinhua Restaurant. Good afternoon.

下午好，这里是新华饭店。

G: Hello, I'd like to reserve a table for four.

你好，我想预订一张四人桌。

* * *

C: Yes, sir. When would you like to have a table?

好的，先生。你想预订什么时候的？

G: Let me see... at about 7:00, oh, no, perhaps around 7:30.

让我看一下……大概7点，噢，不，大概在7点半左右。

* * *

C: Where do you want to have the table, on the first floor or on the second floor?

您想在哪儿就餐，一楼还是二楼？

G: Can I have a table on the second floor?

我能在二层就餐吗？

* * *

C: Of course, sir. You would like to reserve a table for four at about 7:30 on the second floor. Am I correct, sir?

当然可以，先生。您想预订一张7点半左右二楼的四人桌，对吗？

G: Yes, that's right.

是的。

* * *

C: May I have your name, please?

请问您叫什么名字？

G: Bubba Smith.

布巴•史密斯。

* * *

C: Thank you, Mr. Smith.

谢谢你，史密斯先生。

G: Oh, besides, is there any chance of a table by the window? My wife loves it.

哦，除此之外，可不可以给我一张靠窗的座位？我的妻子非常喜欢。

* * *

C: I understand that, sir. But as you know, we have already received many bookings, so I'll have to check first. I cannot guarantee anything, but we'll try our best.

我明白了，先生。不过您也知道，我们已经接受了很多的预订，所以我得先查一下。我暂时还不能确保，但我们会尽力的。

G: I would appreciate it if it could be arranged.

如果可以的话我会不胜感激的。

* * *

C: I'll do my best. We are looking forward to having you with us tonight, sir. Thank you for calling us.

我会尽力的。期待您今晚的光临，感谢您的来电。

G: Thank you. By the way, when does your restaurant close at night?

谢谢。顺便问一下，你们饭店晚上开到几点？

* * *

C: We normally close at 11 p.m., but usually we wait until the last guest leaves.

正常情况下我们是晚上11点关门，但是我们通常都会等到最后一位客人离开。

G: Fine, thanks.

好的，谢谢。

* * *

C: You are welcome.

不用谢。

3. 无法满足预订需要

C=Clerk (职员) G=Guest (顾客)

G: Hello, is that Xinhua Restaurant?

你好，是新华饭店吗？

C: Yes. May I help you?

是的，有什么需要帮助的吗？

* * *

G: I'd like a table for four at 7:00 this evening. Can you arrange it for us?

我想预订一张今晚7点的四人桌，能给我们安排一下吗？

C: Just a minute. I'll check if there is any availability. I'm sorry, sir. It has been fully booked at that time. Would you mind changing it to 8:30 p.m.? And our drinks are at half price after 8:30 p.m.

请稍等，我去查一下是否还有空位。抱歉先生，那时候的座位都已经被预订满了。您接一把时间改到晚上八点半吗？而且我们的饮品在8点半后都半价。

* * *

G: Fine, I'll change the time to 8:30.

好的，那我就把时间改到八点半。

C: Thank you very much.

十分感谢。