服务英语·接待处 情景对话

服务英语·接待处 情景对话

1. 已有预订的顾客

R=Receptionist (接待员) C=Customer (顾客)

R: Good morning! Welcome to Xinxin Travel Agency. Can I do something for you?

上午好，欢迎来到新新旅行社，我能为您做点什么吗？

C: Hello, I have reserved a tour the day before yesterday which will set out to Beijing today.

你好，我前天已经预订了今天去北京的旅程。

R: Well, I will check it for you. Can I have your name, please?

好的，我帮你查一下。请问您叫什么名字？

C: Zhao Xiaofeng.

赵晓峰。

* * *

R: Zhao Xiaofeng…Oh, it's here. We have to affirm the client's information. Can you tell me your telephone number?

赵晓峰……哦，找到了。我们需要确认一下顾客信息。能否告诉我您的电话是多少？

C: 88888888.

88888888。

* * *

R: What's your ID card number?

身份证号码？

C: 111111111111111111.

111111111111111111。

* * *

R: Ok, all the information corresponds to the form. What you have reserved is a five-day tour to Beijing which also includes Shanghai. Is it right?

好的，所有信息都和表格相符合。您预订的是一个5天行程，目的地是北京，其中还包括上海，对吗？

C: That's right.

没错。

* * *

R: The cost is 2500 yuan in total. Our tourist group will set out at 10 o'clock. You can make the payment first, waiting for a moment and then you can depart.

一共是2500元。我们的旅行团10点出发，您可以先交钱，然后再稍等片刻就可以出发了。

C: 2500 yuan? But the clerk of your travel agency told me the cost was 2000 yuan when I reserved the tour.

2500元？可是预订的时候你们旅行社的职员跟我说的是2000元呀。

* * *

R: Just a moment. I have to check it.

稍等片刻，我去查一下啊。

C: Fine.

好的。

* * *

R: I'm so sorry. I saw it wrongly just now. 2500 yuan is the cost of the tour to Shanghai. You are right, the price of the tour to Beijing is 2000 yuan.

十分抱歉，我刚刚看错了，2500元是去上海的价格。您说的没错，去北京的路线是2000元。

C: Here is money. please have a check.

这是钱，请点一下。

* * *

R: Just 2000 yuan, this is your invoice. Please wait a minute in the rest room. The tourist group will set out soon.

正好2000元，这是您的发票。请您去休息室稍等一会儿，旅行团马上就可以出发了。

C: All right. Bye.

好的。再见。

* * *

R: Xinxin travel agency is ready to offer you service at any time. Bye.

新新旅行社随时为您服务。再见。

2. 无提前预订的顾客（有目的地）

R=Receptionist (接待员) C=Customer (顾客)

R: Good morning! Welcome to Xinxin Travel Agency. May I help you?

上午好，欢迎来到新新旅行社，有什么需要帮助的吗？

C: Hello, I am thinking a three-day sightseeing tour of the Yellow Mountain during the National Day holiday.

你好，我想在国庆期间去黄山进行一趟为期三天的观光游览。

* * *

R: Have you reserved it in advance?

请问您有提前预订吗？

C: No.

没有。

* * *

R: All right. Have you planned your trip?

好的。那您有什么具体的计划安排吗？

C: Not yet. Therefore I want to consult your travel agency. Can I have some information about going sightseeing?

还没有，所以我想在你们旅行社咨询一下。能给我介绍些景点吗？

* * *

R: No problem. I will introduce you the different routes to the Yellow Mountain of our travel agency in detail.

没问题。我会把我们旅行社去黄山的不同线路都为您进行详细介绍。

C: That will be nice.

那再好不过了。

* * *

R: Our travel agency provides various tours visiting the Yellow Mountain. If you want to take a visit during the National Day holiday, I will recommend two traveling lines to you which accord with your time. The first one is as follows: after arriving at the Yellow Mountain, you will spend two days going sightseeing of the mountain. As for the third day, in the morning you can buy some souvenirs, and you will come back in the afternoon. The other one is that you will have only one day to visit the mountain, and the tour guide will lead the tourist group to visit some other surrounding view spots on the second day. On the third day the arrangement will be the same as in the first line. What do you think of these two lines?

我们旅行社安排有很多去黄山的线路。如果您准备在国庆期间去的话，我会为您推荐以下两条线路，比较符合您的时间。一条是到达黄山后，有两天的时间都是在山上观光游览，第三天上午主要是购买纪念品，下午返程。另外一条是只有一天在黄山上游览，第二天会由导游带领旅游团在黄山附近的一些其他景点进行观赏。第三天同第一条线路的安排一样。您觉得这两条线路如何？

C: Both of them sound good, while the second one seems to be more attractive, for we can visit more places.

两条听起来都还不错，不过第二条好像更有吸引力一些，因为游览的地方更多。

* * *

R: That's right. These two routes have been made based on the client's different needs. Because some clients want to fully enjoy the beautiful scenery of the Yellow Mountain, while some others pay more attention to the diversity of tourist spots.

没错，这两条线路是根据顾客的不同需要而制定的。因为有的顾客只想好好地享受一下黄山的美景，而有些顾客则更注重旅游地点的多样化。

C: Yeah, your travel agency is so considerate. I belong to the latter.

是的，你们旅行社考虑得真周到，我就是属于后者。

* * *

R: That is to say you want to choose the second one, right?

那就是说您要选择第二条线路是吧？

C: Yes. I also want to know how often this line sets out?

是的。我还想问一下，这条线路多久一次？

* * *

R: There is a travel group to the Yellow Mountain every day. Which day do you prefer?

每天都有去黄山的旅行团，您要选择哪天出发的？

C: I'm afraid that there will be a lot of people on the National Day, thus I am willing to set out on October 2nd.

我怕十一当天人太多，就给我安排10月2号的吧。

* * *

R: Do you need a tour guide?

您需要导游吗？

C: Certainly. It's my first time to visit the Yellow Mountain, so it will be better if there is someone leading me.

当然需要，我也是第一次去，还是有人带领着比较好。

* * *

R: The total price is 1500 yuan including the fee of tour guide.

加上导游费的话，一共要1500元。

C: Here is money. You can check it.

这是钱，请点一下。

* * *

R: Just 1500 yuan. This is invoice, please keep it well. You can set out directly after getting here on that day.

1500元，正好。这是发票，请收好。到时候您过来就可以直接出发了。

C: Thank you. Good bye.

谢谢。再见。

* * *

R: You are welcome. Thank you for choosing us. Goodbye.

不客气，感谢您选择我们。再见。

3. 无预订的顾客（无目的地）

R=Receptionist (接待员) C=Customer (顾客)

R: Good afternoon! Welcome to Xinxin Travel Agency. Is there something I can do for you, sir?

下午好，欢迎来到新新旅行社，有什么需要帮忙的，先生？

C: I'm going to make a travel during the National Day holiday, but I have not figured out an exact plan. I saw your ads. on the newspaper, so I come here for more information. May I have your brochure?

我想在国庆节期间出门旅游，但还没有做好明确的计划。我在报纸上看到你们的广告，所以想来这里咨询一下。我可以看一下你们的宣传册吗？

* * *

R: Of course! Here you are. You can find all kinds of schemes and services offered by us. First of all, we must know which kind of travel you prefer?

当然可以！给您。上面有我们旅行社提供的各项方案以及各种服务。首先，我们必须要知道您想进行哪种旅行？

C: I am not sure yet. I think I just want to go to someplace far away to experience something different.

我也不确定，我想我只是想去些远一点的地方，去体验一些不同的东西。

* * *

R: Well, our travel agency offers travel plans both domestic and abroad. What about an overseas travel? You can choose Japan, South Korea, Thailand, Singapore or some other Asian countries.

好的，我们旅行社提供国内以及国际旅游线路。去国外旅行怎么样？你可以选择日本、韩国、泰国、新加坡或者是其他的一些亚洲的国家。

C: No, I think a domestic one is better.

不，我还是想在国内旅行。

* * *

R: OK, then, Beijing, Xi'an, Nanjing and Guilin are all good choices.

好的，那么北京、西安、南京以及桂林都是不错的选择。

C: It must be full of people in those big cities and they are too noisy. I'd like someplace close to the nature.

那些大城市肯定到处都是人并且也太嘈杂了，我想去一些接近大自然的地方。

* * *

R: Let me see… what about Shenzhen? It has both urban and natural scenery. What's more, it's close to Hong Kong. We can also offer you a travel there.

让我看一下……那么深圳怎么样？那里既有大都市也有自然风光，而且那里离香港也很近，我们还可以带您去那里游览一下。

C: Sounds good! How long and how much will it take?

听起来不错。那这趟旅行要多久？价格是多少？

* * *

R: Three days, the total price is 3000 yuan, including the round-trip flight tickets and the accommodation. It's profitable!

3天，总花费是3000元，包括来回的飞机票和住宿。很划算的！

C: Fine. Then I will choose this one.

不错。那我就选择这个了。

* * *

R: OK! Please register your information here so that we can contact you in the future.

好的，请在这里登记一下。以方便我们日后联系您。

C: No problem. And what's the exact time of the departing?

没问题。请问具体的出发时间是什么时候？

* * *

R: We'll gather together at 9:00 p.m. in front of the Haitian hotel to take the bus to the airport on the National Day.

我们将在国庆节那一天晚上9点在海天酒店门口集合，然后坐大巴前往机场。

C: I see.

我知道了。

* * *

R: Come with me to go through the formalities.

请跟我过来办理一下手续。

C: OK.

好的。

* * *

R: Everything has been done. Thanks for choosing Xinxin travel agency. Wish you a happy holiday!

所有的都办好了。感谢您选择新新旅行社，祝您旅途愉快！

C: Thank you very much. See you.

非常感谢，再见。

* * *

R: My pleasure. See you.

很高兴为您服务，再见。