服务英语·旅行预订 情景对话

服务英语·旅行预订 情景对话

1. 个人旅游预订

C=Clerk (前台职员) G=Guest (宾客)

C: Good morning, this is Xinxin travel agency. What can I do for you?

早上好，这里是新新旅行社，有什么需要帮助的吗？

G: Good morning. I'd like to know if you can offer me a tour to Beijing.

早上好。我想知道你们有去北京的旅行线路吗？

* * *

C: Of course, sir. We have a classic route. It's a five-day tour which includes not only Beijing but also Shanghai.

当然可以，先生。我们有一条经典的5天线路，不仅包括北京还包括上海。

G: How much is it?

多少钱？

* * *

C: 2000 yuan, including three meals everyday and tour guide service.

2000元，包括每日三餐和导游服务。

G: All right, I will take it.

很好，我就订这个了。

* * *

C: Ok. Can I have your name, please?

好的。请问您的名字是？

G: Zhao Xiaofeng.

赵晓峰。

* * *

C: Mr. Zhao, may I have your telephone number?

赵先生，请问您的电话号码是多少？

G: Sure, 88888888.

好的。88888888。

* * *

C: Let's reconfirm it, 88888888, right?

我再确认一下，88888888，对吗？

G: Yeah.

是的。

* * *

C: Thank you, Mr. Zhao. We will call you later when we have arranged your itinerary.

谢谢您，赵先生。晚些等我们把您的行程安排好后会给您打电话的。

G: Thank you.

谢谢。

* * *

C: You are welcome.

不客气。

G: Bye.

再见。

* * *

C: Bye.

再见。

2. 团体旅游预订

C=Clerk (前台职员) G=Guest (宾客)

C: Good afternoon, this is Xinxin travel agency. May I help you?

下午好，这里是新新旅行社，我能为您服务吗？

G: Good afternoon. We want to take a trip to Xiamen recently, therefore we want to consult your travel agency about something of the tour.

下午好。我们这边有几个人最近想去厦门旅游，所以想咨询一下你们旅行社。

* * *

C: It's my great pleasure to serve you. How many people are there in your group?

很乐意为您服务，请问你们一共有几个人呢？

G: There are five in total.

一共有5个。

* * *

C: Are there any children in the group?

其中有小孩吗？

G: Yes, there is one child.

是的，有一个。

* * *

C: Ok, I understand. In that case, you can get some favourable terms.

好的，我知道了。这样的话你们还可以享受一些优惠。

G: Really? That's great.

真的吗？那太棒了。

* * *

C: Because we can offer a little discount to the child.

因为小孩的费用可以打折。

G: That is what I mostly expected. Besides, what will your travel agency provide for me? Can you tell me in detail?

那最好不过了。除此之外，你们这趟行程都包含哪些？能给我详细介绍一下吗？

* * *

C: Of course. We will hold many activities in our tour, such as climbing, camping, bonfire party. Sometimes we will also have certain activities that bring the tourists a lot of surprises.

当然可以。我们的行程中包含很多活动，比如说爬山、野营、篝火晚会等等。有时我们还会举办一些给游客们带来意外惊喜的活动。

G: That sounds great. Thus I decide to make the reservation in your travel agency.

听起来不错，那我就在你们旅行社预订了。

* * *

C: Fine. Which day do you prefer?

好的，你们要预订哪一天的线路？

G: September 15th.

订9月15日的。

* * *

C: We have various kinds of tours, three-day tour, five-day tour and seven-day tour. Which one do you prefer?

我们有多种旅游选择，有3日游、5日游和7日游。请问您选择哪一种？

G: Three days may be a little short for us. Then we choose the five-day tour.

3天对我们来说可能会有点短，那我们就订5天的吧。

* * *

C: Ok, I've already written it down. Finally please confirm your reservation information. What you have reserved is a five-day tour to Xiamen in group on September 15th, isn't it?

好的，我已经记下了。最后请确认一下您的预订信息。你们预订的是9月15日的厦门团体5日游，是吗？

* * *

G: That's right.

没错，就是这样。

C: I have booked it for you. You can come here directly on that day.

好的，已经帮您预订好了，到时候您直接过来就可以了。

* * *

G: Thank you very much.

十分感谢。

C: It's my pleasure.

不客气。

* * *

G: Good bye.

再见。

C: Thanks for calling us for consultation. Good bye.

感谢您的来电咨询，再见。

3. 国际旅游预订

C=Clerk (前台职员) G=Guest (宾客)

C: Good morning, this is Xinxin travel agency. Can I do anything for you?

早上好，这里是新新旅行社，我能为您做点什么吗？

G: Good morning. I'd like to know if your travel agency offers the routes abroad?

早上好。我想知道你们旅行社提供国际路线吗？

* * *

C: Our travel agency offers tours to different places around the world. And our travel agency has discount on the tours to other countries, so it will be beneficial to go abroad recently.

我们旅行社提供去往世界各地的旅行线路。而且我们旅行社现在正在推行出国旅行打折活动，所以最近去国外将会十分划算。

G: Can you tell me some tourist spots that are very popular these days?

最近都有哪些比较火的旅行地点啊？

* * *

C: Those countries like Singapore, Thailand and the big cities like Paris, Los Angeles are popular places that people prefer when taking a tour abroad.

像是新加坡、泰国等国家以及巴黎、洛杉矶这些大城市都是人们出国旅行经常选择的地方。

G: I have been to Singapore and Thailand before. Paris sounds great. When will the latest tour group go to Paris?

新加坡和泰国我都去过了，巴黎不错，去巴黎的旅行团最近哪一天有？

* * *

C: Wait a moment, please. I have to check the schedule. The latest tour group will set off the day after tomorrow.

请稍等，我帮你查一下时间安排表。最近出发的旅行团是后天。

G: How many days does the tour last?

这是几天的旅程？

* * *

C: 6 days.

6天。

G: How much is it in all?

一共多少钱？

* * *

C: 4000 yuan.

4000元。

G: Does it contain the air ticket and acco-mmodation?

包含机票和住宿吗？

* * *

C: Yes. But our price does not include the guide service.

包含，但我们的价格中不包含导游服务。

G: I want to know if we only visit Paris during the tour.

我想知道我们全程只游览巴黎这一个地方吗？

* * *

C: Of course not. There are many stops on the traveling line, and the tour group will pass by and visit many big cities.

当然不是，我们这条线路一共有很多站，会途经并参观很多大城市。

G: I see. Thanks for your introduction. It will be better for me to ask about other travel agencies before making the decision.

我知道了。谢谢你的介绍，在作出决定之前我还是再打听一下别的旅行社吧。

* * *

C: Fine, thanks for your call. Xinxin travel agency is ready to give service to you at any time.

好的，感谢您的来电。新新旅行社随时准备为您服务。

G: Thank you. Bye.

谢谢，再见。

* * *

C: Bye.

再见。