服务英语·退换商品 情景对话

服务英语·退换商品 情景对话

对话1

C: Hi, there's a problem with this stereo. I'd like to return it, please.

你好，这台音响有点问题。我想退货。

J: What's the problem?

是什么问题呢？

* * *

C: The tape player doesn't work.

磁带的播放器坏了。

J: OK. Do you have your receipt?

好的，您有收据吗？

* * *

C: Yes, here you are.

有，给你。

J: Thank you. Do you want your money back, or would you like to exchange it?

谢谢。你是想拿回现金呢还是想换一件商品。

* * *

C: I think I'd like to get another stereo, please.

我想我还是换另一台音响。

J: OK. Here's a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.

好的，这是我们商店退货单的单据。把它拿去音响部，售货员会帮您的。

* * *

C: Thanks a lot.

非常谢谢。

J: No problem. Thank you.

不客气。谢谢你。

对话2

Clerk: May I help you?

我能为你效劳吗？

Sarah: Yes, I would like to return these slacks.

是的，我想退回这些长裤。

* * *

Clerk: Alright. Do you have your receipt?

好的，你有收据吗？

Sarah: Yes. Here it is. I bought them last week.

有的，在这儿。上星期才买的。

* * *

Clerk: And why are you returning them?

为什么要退呢？

Sarah: I bought them to go with a blouse of mine. But they don't really match.

我本想买来配一件衬衫的，但是它们配起来不好看。

* * *

Clerk: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.

我明白了。等一等，太太，对不起，这是打折品。

Sarah: Yes, they were thirty percent off.

没错，它们是七折品。

* * *

Clerk: I'm sorry, but we don't accept returns of items on sale.

对不起，拍卖品不能退货的。

Sarah: I know many stores have that policy. But I have returned items on sale here before.

我知道很多店都是这样，但是我曾经在你们的店退过打折品。

* * *

Clerk: I'm sorry, but we usually don't do it. It is our policy.

对不起，我们通常不接受的，这是规定。

Sarah: I just bought these slacks a week ago. And I am a regular customer here.

我上个星期才买的，而且我是你们的常客。

Can you make an exception this time?

这次可以例外吗？

* * *

Clerk: Well. Let me talk to the manager for a moment.

那么，让我和经理说说看。

(A moment later)

（一会儿后）

Clerk: Ma'am, the manager says I can do it this time.

太太，经理说这次可以。

Sarah: Good. I'm a regular customer here. I am glad you can make an exception for me.

太好了，我是你们的常客，我很高兴你们可以为我破例。

* * *

Clerk: Please show me your receipt again.

再让我看一看你的收据好吗？

Sarah: Here it is.

这里。

* * *

Clerk: I will have to give you store credit, Ma'am. If you find something else you like in the store, you can use the credit.

我会给你一些商店折扣劵。太太，你可以用这些点数来挑你喜欢的东西。

Sarah: Store credit is okay with me. I'm sure I will find something I like. I shop here a lot.

给我点数也可以。我会找到我喜欢的东西，我常常来这里购物。

* * *

Clerk: We appreciate your coming, Ma'am.

谢谢惠顾，太太。