熟悉办公事务——转达信息 Conveying Information

转达信息　Conveying Information

不论在工作中还是在日常生活中，有效转述信息的技巧（skill）都有着非常重要的意义。清晰无误地转达信息并且渴望与人共享是正确转达的前提。

转达信息时，首先要向对方说明信息的来源。

☉Let me share the message I received from headquarters.

我告诉你一条从总部那里得到的信息。

☉According to what I was told……

据我所知……

☉I received notice from our department head that……

我从部门领导那里得到消息……

☉The engineering staff reported to me that……

工程人员向我报告说……

☉That’s not what I heard from Mr.Pratt.He told me……

我从普拉特先生那里听到的可不是这样。他告诉我说……

☉I was told that……

我知道……

方式

根据沟通的目的（purpose）、信息的紧迫性（urgency）和听众的倾向性来决定转达信息的方式。

☉I know this might be a difficult message to receive, but I have to let you know what I was told by……

我知道这个信息对你来说有些难以接受，但是我必须让你知道，有人告知我……

☉I’m sure everyone will be happy to hear the news I received from the boss that……

我从老板那里知道了这个消息，我肯定大家听了都会非常高兴……

☉I am pleased to pass along the information that……

我很高兴地告诉大家……的信息。

☉Let me make an announcement that everyone will be surprised to hear—

this comes straight from the top people.

我通知大家一个直接来自领导层的惊人消息。

☉I need to let you all know what the people on top have been saying.

我要让大家都知道当时领导是怎么说的。

☉Let me convey the concern and appreciation for you from the folks back home.

我来转达一下家里的伙伴们对您的关心和感激。

语言

减少听众的理解障碍（minimize barriers），尽量使用平实（simple language）准确的语言。

☉Mr.Harris told me specifically, the deadline on the project is two weeks from today.

哈里斯先生明确地告诉我，项目时限是从今天开始算的两周时间。

☉Headquarters said they need the reports by this afternoon.

领导们说下午他们要拿到报告。

☉The department head told me to tell you that he wants to see you at his office.

部门领导让我告诉你，他想在他的办公室里见你。

☉Mr.Young said he was pleased with our efforts.

杨先生说他对我们的努力非常满意。

☉Mr.Jackson said, and I quote，“You are the best！”

引述杰克逊先生的话就是：“你们是最棒的！”

反馈

从听众那里寻求反馈（feedback），以确认他们收到的信息无误。

A：Word from the stockholders is that we are not approved to go forward on this project. Understand?

B：So that means we can't do anything?

A：No, we can still work on some other projects, but the marketing project is on hold for now.

A：股东们说我们这个项目没有获批。明白了吗？

B：那意思是说我们什么都做不了了？

A：不，我们仍然可以做别的项目，只是营销规划暂时被搁置了。

A：The department head told me that he wants to see you in his office rightaway. Got it?

B：So he's upset, then?

A：No, he's not upset. He's just running late and wants to meet with you before he goes off to his afternoon meeting.

A：部门领导告诉我说，他现在就想在他的办公室里立刻见到你。明白吗？

B：他有些心烦意乱，是吗？

A：不，他没有。他快迟到了，他想在下午去开会之前见你一面。

总结

“转述”就是在两者间传话，以便彼此了解对方的想法。转述要做到信息准确完整、目的表达到位、语言清晰易懂。同时，还要通过反馈来确认信息是否传达正确。

Words　单词表

appreciation赏析；感激

board（of directors）董事会（领导层的）

bonus奖金，红利，补贴

deny否认，拒绝

disappointed失望的

engineering工程；工程学

excitement兴奋，激动

executive assistant行政助理

feasible切实可行的

funding资助

generous慷慨的，大方的

headquarters总部的，总公司的

implement实施；完成

marketing营销

quote引用，引述

review复审，检查

staff职员，全体职工

upset使烦恼，使心烦意乱

Phrases　短语表

Are you serious?你是认真的吗？

at this time……在这个时候……

by the way顺便说一句

have to不得不，必须

be impressed by（sth）对（某事）印象深刻

from a（particular）standpoint从（特别的）角度

from a（particular）viewpoint从（特别的）观点

have funding（for sth）（对于某事）的资金

let（sb）know让（某人）知道

people on top领导层

project plans项目计划

receive（a message）接受（某信息）

report to（sb）向（某人）报告

right away马上，立即

run late赶不上，迟到

share（a message）共享（信息）

实景对话1

A：Let me share the message I received from headquarters. I know this might be a difficult message to receive, but I have to let you know what I was told by the board that they have reviewed our marketing project plans and the plans have been denied.

B：Denied?What does that mean?Why did they deny it?We worked so hard on those！

A：I knew you'd be disappointed. According to what I was told, the board was impressed by the project plans, but felt that it wouldn't be feasible to implement at this time.

C：That's not what I heard from Mr. Pratt, the executive assistant to the CEO. He told me that the plans were denied because they don't have funding for it.

A：Well, I think that may be true as well. The engineering staff reported to me that the project was feasible from an engineering viewpoint. But I wastold that from a financial standpoint, the money is not available.

C：By the way, the department head told me that he wants to see you in his office right away. Got it?

A：So he's upset, then?

C：No, he's not upset. He's just running late and wants to meet with you before he goes off to his afternoon meeting.

A：让我来分享一条从总部那里得到的信息。我知道这个消息对你来说有些难以接受，但是我必须让你知道，董事会告知我，我们的营销项目计划已经被审阅了，但是被否决了。

B：否决了？什么意思？他们为什么要否决？我们付出了那么多！

A：我就知道你会很失望的。据我所知，董事会对这个项目印象很好，但是觉得现在执行是不可行的。

C：我从总裁行政助理普拉特先生那里听到的可不是这样。他告诉我说，项目被否是因为他们没有投入的资金。

A：我想那可能是真的。工程人员向我报告说，这个项目从工程学的角度来说是可行的。但从财务角度来说，现在没钱。

C：顺便说一句，部门领导让你马上去他的办公室见他，明白吗？

A：他有些心烦意乱，是吗？

C：不，他没有。他只是快迟到了，想在下午去开会之前见你一面。

实景对话2

A：Can I get everyone's attention for a moment, please?Let me make an announcement that everyone will be surprised to hear—this comes straight from the top people.

B：What's going on?What's all the excitement about?

A：I'm sure everyone will be happy to hear the news I received from theboss that we will all be receiving a special bonus at the end of the month.

C：A bonus?What kind of bonus?

A：I am pleased to pass along the information that our sales numbers have been record high, as have been our customer service scores. So as a special thank you, the company will be giving you each a$500 bonus this month.

B：Are you serious?That's great！

A：I need to let you all know what the people on top have been saying. Mr.

Young said that he was pleased with our efforts. Mr.Kellogg wanted to convey his concern and appreciation for you.Mr.Jackson said, and I quote，“You are the best！”

B：That's the first time they've been so generous. Let's hope they start a new trend.

A：Well, that's about it. But just let me convey the appreciation the folks in the corporate offices have for all of you.

A：大家请注意。我通知大家一个来自领导层的惊人消息。

B：怎么了？有什么值得兴奋的消息？

A：我肯定大家都会很乐意听到我刚从老板那里获得的消息，我们会在这个月底得到一笔特别的奖金。

C：奖金？什么奖金？

A：我很高兴地告诉大家：客户肯定了我们的服务，且我们的销售业绩突破新高。因此公司决定在本月给每人发500美元的奖金，作为特别的感谢。

B：你说的是真的吗？那太好了！

A：我要让大家都知道当时领导是怎么说的。杨先生说他对我们的努力非常满意。凯洛格希望转达他对大家的关心和赞赏。杰克逊先生是这么说的，我要引述他的原话：“你们是最棒的！”

B：他们第一次这么慷慨。真希望就此开始一个新局面。

A：就是这样。我就是转达一下公司办公室的那帮人对大家伙的赞赏。