如果你的新产品对消费者来说是闻所未闻的(unheard)新生事物,那应当详细介绍产品的成分、功效、维护保养、使用注意事项(notes)等。总之,尽可能全面;如果某种产品是对旧产品的改良,则需重点突出进步之处,如更实惠、更方便、更耐用等。
介绍产品时切忌空洞,通过比较(comparison)和举例,让客户感觉到“看得见、摸得着”的好处。
☉Our newest model is economical and practical.It costs 20%less than the previous model, and is much more durable.
我们的最新款式既经济又实用,比旧款节省了20%的费用,而且更加持久耐用。
☉We now have improved longevity.This product is not only reliable, but also boasts consistency and durability.
我们现在提高了它的寿命。这个产品不仅值得信赖,而且在持久耐用上也值得称道。
☉If you do a price comparison with our products and the leading competitors, you will clearly see the advantage of our products is their affordability.
如果你将我们的产品和我们主要竞争对手的相比较,你可以很清楚地看到我们产品的优势在于它的实惠。
☉With our new patented design, we can blow the competition away.
用我们最新的专利设计,我们可以将对手一举击溃。
对不同客户群体采用不同的介绍方式
明确界定潜在客户群体(potential customer),从而决定介绍产品的方式。如果是高科技产品或工业产品,面对面介绍是个不错的选择;如果目标客户群是时尚意识较强的年轻人(young),则可以考虑网络上图文并茂的介绍;如果希望引起分销商(distributor)或代理商(agent)的兴趣,可以选择邮寄样品和目录,通过电话解答疑问或者请其到公司召开介绍会。
☉Our new product appeals to a younger audience.We need to market heavily on the Internet and other teen-friendly media.
我们的新产品主要是迎合那些较年轻的人群。我们需要将营销重点放在互联网和年轻人钟爱的媒介上。
☉What’s our demographic?Should we focus on direct mailing?
我们的目标客户群是什么人?我们是否应该将精力集中到直接邮寄上?
☉Our target audience will most likely find our products online.We don’t need to worry so much about retail issues.
我们的消费人群大多数可能通过网络了解我们的产品,我们不需要过多担心零售的问题。
☉What’s our profit margin?Can we afford more aggressive marketing?
我们的利润呢?我们是否还有能力来承担积极主动的营销呢?
知己知彼
人们喜欢货比三家,你应当对竞争对手(competitors)的同类产品(similar products)认真研究和调查,总结新产品在价格、质量等诸多方面的优势。在介绍中,用比较的方式向听者说明你们的产品更胜一筹的理由。
☉What is our competition doing to boost their sales in this market?
我们的竞争对手正在采取哪些措施来促进市场销售呢?
☉Have you got the marketing reports back yet?We need to know what it is they are doing so that we can get our product off the ground!
你拿到市场报告了吗?必须对他们现在的行动了如指掌,我们才能使产品的销售顺利进行!
问与答
有效的产品介绍不是大段背诵准备好的演讲稿,而是在与听众的互动中有针对性地回答听众的提问,因为来自听众的问题关系到他们的切身利益。此外,可以将产品初期投入市场的反馈作为介绍的参考内容,调整营销策略。
A:What's the feedback on our product launch?
B:According to the numbers, we're not doing so well with the traditional target audience. I think we need to go back to square one.
A:What we ought to do is to pursue non-traditional market arenas.
A:我们的产品上市后反馈怎么样?
B:通过数字来看,我们在传统目标客户群中做得还不够好。我想我们需要重头再来。
A:我们应该着手在非传统市场领域的推广。
A:We've lost money already?I thought the product launch campaign was going pretty well……Maybe I was mistaken!
B:No, you weren't mistaken. The product launch was very successful.
Primary research indicates a positive reception by our target audience. The only problem is, it will take a little time to show up in the numbers.We just need to be more patient.
A:It's hard to be patient when there's pressure on the pocketbook.
A:我们已经赔钱了吗?我还以为我们的产品上市显示一切顺利……也许我搞错了!
B:不,你没有搞错。我们的产品上市非常成功,初步的市场反馈显示我们的目标客户群很有兴趣,只不过在数字的显现上可能要些时间。我们只是需要更加耐心一些。
A:囊中羞涩的时候是很难保持耐心的。
总结“酒香不怕巷子深”虽然有理,但是与其坐等客户闻到酒味上门,不如主动出击。介绍一个新产品需要将专业技能、调查研究、客户心理相结合。铺天盖地的吹捧不一定能让听者动容。抓住产品的特点,介绍最吸引客户的部分,在互动中做到有效宣传。
Words 单词表aggressive积极主动的
anyway无论如何
demographic人口;人群
durable耐用的,结实的
economical经济的,实惠的
feedback反馈
launch上市,发行
longevity持久的
number crunching数字运算
online在线
practical实际的,客观的
reception接受;欢迎
retail零售
Phrases 短语表blow(sb)away横扫/打败(某人)
boost sales促进销售,增加销售额
direct mailing直接邮寄
focus on……集中精力在……
get(sth)off the ground开始/起始(某事)
go on进展,正在进行
research(a market)研究(市场)
in the black有盈余,顺差
in the red赤字,亏损
market arena市场领域
marketing campaign营销/促销活动
not so fast不要太快
patented design专利设计
There's pressure on the pocketbook.囊中羞涩。
target audience目标人群
show up in the numbers数字显示/表明
play for(a market)经营/致力于(某市场)profit margin利润额sell itself销路很好,畅销
实景对话1A:So how are we going to market this new product anyway?I don't even know how to get started!
B:It's not too difficult. I believe in the strengths of this product, so I think it might even sell itself!To start with, let's make a list of the advantages……
A:Well, as I see it, our newest model is economical and practical. It costs 20%less than the previous model, and is much more durable. If you do a price comparison with our products and the leading competitors, you will clearly see the advantage of our products is their affordability.
B:Not only that, but also we have improved longevity. This product is not only reliable, but also boasts consistency and durability.
A:With our new patented design, we can blow the competition away.
B:Not so fast. We did some research into this market, and it might be more difficult than we think to get our share of the market.
A:What is our competition doing to boost their sales in this market?
B:They've got a really aggressive marketing campaign going on. We have to figure out if we share the same demographics, or if there is a nitch market we can play for. Bob is working on the report now, I think.
A:Have you got the marketing reports back yet?We need to know what it is they are doing so that we can get our product off the ground!
A:那我们到底该如何将这种新产品投放市场呢?我都不知道该从哪里入手!
B:并不是很难。我对这种产品的实力满怀信心,我觉得它一定会很畅销。让我们先把优势列出来……
A:正如我所看到的,我们的最新款式既经济又实用,比上一款节省了20%的费用,而且更加持久耐用。如果你将我们的产品和我们主要竞争对手的相比较,很显然,我们产品的优势在于它的实惠。
B:不仅仅是那样,我们现在提高了它的寿命。这个产品不仅值得信赖,而且持久耐用也值得称道。
A:用我们最新的专利设计,我们可以将竞争对手一举击溃。
B:没有那么快。我们也做过一些市场调查,市场份额的占有也许没有我们想象得那么简单。
A:我们的竞争对手正在采取哪些措施来促进市场销售呢?
B:他们开展了一个卓有成效的营销活动。我们要明确的是,要和他们争夺同一客户群还是另辟蹊径。我想,鲍勃正在跟进相关的报告。
A:你拿到市场报告了吗?我们必须对他们现在的行动了如指掌,才能使产品的销售顺利进行!
实景对话2A:What's the feedback on our product launch?
B:According to the numbers, we're not doing so well with the traditional target audience. I think we need to go back to square one.
A:What we ought to do is to pursue non-traditional market arenas.
B:What's our demographic?Should we focus on direct mailing?
A:I'm not so sure direct mailing would be effective. Our new product appeals to a younger audience. We need to market heavily on the Internet and other teen-friendly media.
B:There are practical benefits to a younger target audience. Because theywill most likely find our products online, we don't need to worry so much about retail issues.
A:That's true. But I still feel we ought to be more aggressive.What's our profit margin?Can we afford more aggressive marketing?
B:Like I said, we're not operating in the black.
A:We've lost money already?I thought the product launch campaign was going pretty well……Maybe I was mistaken!
B:No, you weren't mistaken. The product launch was very successful, primary research indicates a positive reception by our target audience. The only problem is, it will take a little time to show up in the numbers.We just need to be more patient.
A:It's hard to be patient when there's pressure on the pocketbook!
A:我们的产品上市后反馈怎么样?
B:通过数字来看,我们在传统目标客户群中做得还不够好。我想我们需要重头再来。
A:我们应该着手在非传统市场领域的推广。
B:我们的目标客户群是什么人?我们是否应该将精力集中到直接邮寄上呢?
A:直接邮寄的方式是否有效不敢肯定。我们的新产品主要是吸引那些较年轻的人群。我们需要将重点放在互联网上和年轻人钟爱的媒介上。
B:在年轻的目标人群中存在着许多很实际的利益。因为他们大多数可能通过网络了解我们的产品,我们无须过多担心零售的问题。
A:那倒是真的,但是我还是觉得我们应该更加主动。我们的利润呢?我们是否还有能力来负担积极主动的营销呢?
B:正如我所说的,我们没有盈利。
A:我们已经赔钱了吗?我还以为我们的产品上市显示一切顺利……也许我搞错了!
B:不,你没有搞错。我们的产品上市非常成功,初步的市场反馈显示我们的目标客户群很有兴趣,只不过在数字的显现上可能要花些时间。我们只是需要更加耐心。
A:囊中羞涩的时候是很难保持耐心的。